Sleepless Knights Consultants (SKC) worked with a small hotel that is privately owned. SKC conducted a Secret Shopper’s Service with the front desk, housekeeping, and restaurant staff, which resulted in a written report that was used to create a new employee protocol program. The effects of the new program has in increased beverage /food sales, increased customer retention and satisfaction.

It is hard to keep an eye on everything happening in your business. Get a fresh viewpoint and let SKC help your business with our specialized “Secret Shoppers Service”. We will check your employees knowledge, productivity, and how they engage the customers and can give valuable insights into improving your business.

Contact SKC today to learn more.